Shipping Policy & FAQ

Shipping & FAQ

Welcome to COKER STUDIO (An Idea factory by Temi Coker). We’ve crafted this page to provide you with clear information about our shipping policies and answer your most common questions. Let’s make your shopping experience smooth and enjoyable.

Shipping Information

Posters

• Posters are processed and shipped within 5-10 business days (excluding weekends and holidays).

Pre-Made Items

• Order Processing & Shipping: Orders are processed and shipped within 2-5 business days (excluding weekends and holidays).
• Current Pre-Made Items in Shop: Basketball & Palette Jacket

Pre-Order Items

• Processing Time: Pre-ordered items are custom-made and require 4-6 weeks to process before shipping.
• Current Pre-Order Items: FOR THE LOVERS Jacket 
• Agreement: By purchasing a pre-order item, you acknowledge and agree to the specified wait time for delivery.
• Updates: For regular progress updates and drops, follow us on Instagram at @COKERSTUDIO.

Important Shipping Notes

• Double-check your shipping address when placing an order. COKER STUDIO is not responsible for packages lost due to incorrect or incomplete addresses.
• If your package is returned to us due to an insufficient address, you will be responsible for the reshipping cost.
• If your package is lost or stolen, please contact the carrier directly using your tracking number for assistance.

International Orders

• Customs Fees: Customers are responsible for paying any import duties, taxes, or fees imposed by their country’s customs office.
• Unpaid Fees: Orders will not be refunded due to unpaid customs fees.

Frequently Asked Questions (FAQ)

1. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your package’s journey on the carrier’s website.

2. What should I do if my package is lost or stolen?

If your package is lost or stolen, please contact the carrier using the tracking information provided. Unfortunately, COKER STUDIO cannot be held liable for these incidents.

3. Can I cancel or modify my order?

If you need to cancel or make changes to your order, email us at support@cokerstudio.com as soon as possible. We’ll do our best to assist you, but we can’t guarantee changes once the order has been processed.

4. Do you ship internationally?

Yes! We offer worldwide shipping. Please note that international customers are responsible for any customs fees or taxes that may apply.

5. What is your return policy?

We do not currently accept returns or exchanges. If your item arrives damaged or defective, please email us at hello@cokerstudio.com with your order details and photos of the issue. We’ll work to resolve it promptly.

6. How can I contact COKER STUDIO?

For any inquiries or concerns, reach out to us at hello@cokerstudio.com. We’re here to help and typically respond within 1-2 business days.

Thank you for choosing COKER STUDIO! We’re grateful for your support and excited to provide you with high-quality, thoughtfully designed products. Stay connected with us on Instagram at @COKERSTUDIO for the latest updates, new releases, and more.